This website is designed for selling Goods and Services to customers (B2C)

1. Cart creation.

    A customer does not need to register on the site to make a purchase. The order process starts when the visitor selects a product under the Buy Menu and adds it to a shopping cart. A cart (basket) is created and saved in the system, and is viewed in Orders > Carts. If the customer does not complete the checkout procedure, the cart remains in the system for a specified time.

   Without closing the website, If the customer returns to the Buy Menu, the cart is available for continued shopping. Already, the system performs inventory and pricing checks for warehouse availability and discounts for products in the cart. These checks are updated if the customer returns to the cart.

2.  Checkout :

   When the customer completes the purchase and proceeds to checkout, the first step of the checkout procedure is initiated.

3. Add address.

   The shipping and billing address information is added together. An anonymous customer can add the address information manually; a registered and logged-in customer can populate the address information automatically. You can also set up the system to split shipments and ship to different addresses.

4. Add payment.

   The payment is added to the purchase order-to-be. The system calculates the total, including purchase amount and shipping fee. The customer selects a payment method, such as Offline Manual Payment or Debit/ Credit Card  . The payment is registered and verified. Payment will happen instantly .

5. Order created.

   Usually, the purchase order is created in the system when the payment is settled. In the last checkout step, a purchase order number is created, the customer confirms the purchase, and an order confirmation is sent to the customer. The shopping cart is converted to a purchase order, which is visible with status In Progress in Orders > Purchase Orders.

6. Order processing.

   After the order is created, order processing starts to check the warehouse and inventory status for the products in the order, and creates the actual shipment. Inventory status for the products may split the order into more than one shipment.

7. Shipment released.

   After the shipment is verified, it is released. The purchase order now appears in Orders > Shipping/Receiving with the status Released for Shipping.

8. Add to picklist.

   Warehouse personnel use a picklist to create the physical shipping of the order's products, and produce a packing slip that is attached to the package.

9. Order completed/shipped.

   After the system creates picklists with different orders and their respective packing slips, the order is set to Completed by creating a shipment validation number that is associated with a tracking number.  The purchase order appears in Orders > Purchase Orders again, with status Completed.

10. Return/Exchanges.

    Only completed orders are subject to a return . you can create returns automatically or manually by replacing a delivered product with another one in exchange. When you create a return, it appears in Orders > Shipping/Receiving > Returns. Order status may be Awaiting Exchange.

    If the return involves receiving a faulty product, a receiving procedure is initiated involving the acknowledgment of a receiving receipt for the returned product. The faulty product is replaced with another new copy of the same product. The shipping procedure is initiated again.

 

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